Terms & Conditions

This website is owned and operated by Wendy Lee Ltd. Wendy Lee Ltd is a company registered in England and Wales under company number 9149428. Our registered office is at Stafford Lea, Stafford Road, Halifax, HX3 0PA. These Terms set forth the terms and conditions under which you may use our website and services as offered by us. This website offers visitors information about our services, access to our shop, and monthly course membership. By accessing or using the website of our service, you approve that you have read, understood, and agree to be bound by these Terms.

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In order to use our website and/or receive our services, you must be at least 18 years of age, or of the legal age of majority in your jurisdiction, and possess the legal authority, right, and freedom to enter into these Terms as a binding agreement. You are not allowed to use this website and/or receive services if doing so is prohibited in your country or under any law or regulation applicable to you.

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When buying an item, you agree that: (i) you are responsible for reading the full item listing before making a commitment to buy it; (ii) you enter into a legally binding contract to purchase an item when you commit to buy an item and you complete the checkout payment process.

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The prices we charge for using our services/for our products are listed on the website. We reserve the right to change our prices for products displayed at any time and to correct pricing errors that may inadvertently occur. Additional information about pricing and sales tax is available on the payments page.

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The fee for the services and any other charges you may incur in connection with your use of the service, such as taxes and possible transaction fees, will be charged on a monthly basis to your payment method. Your subscription will automatically renew at the end of each subscription period unless you cancel your subscription before the renewal date. You can cancel your subscription at any time by contacting us at enquiries@lingospeech.co.uk or through your account settings on our website. If you cancel, you will continue to have access to your subscription services until the end of your current subscription period.

 

Returns Policy:
For any undamaged product, simply return it with its included accessories and packaging along with the original receipt within 14 days of the date you receive the product, and we will exchange it or offer a refund based upon the original payment method. If the product you receive is faulty, not as described, or different from your order, you are entitled to a refund, repair, or replacement at no extra cost to you. Please notify us within 14 days of receipt to arrange a return. If you are returning an item because it is faulty or not as described, we will cover the cost of return shipping. Products can be returned only in the country in which they were originally purchased. The following products are not eligible for return: Language Legends 1, Language Legends 2, Sounds Right, News Hackers, and Switch it Up.

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Consumer Rights:
Nothing in these Terms affects your statutory rights under UK law. If you are a consumer, you have certain rights to cancel a contract and receive a refund for goods purchased online. You may cancel your order within 14 days of receiving the goods, in accordance with your rights under the Consumer Contracts (Information, Cancellation, and Additional Charges) Regulations 2013. To exercise your right to cancel, you must inform us of your decision to cancel the contract by a clear statement (e.g., a letter sent by post or email) within the 14-day cancellation period. If you cancel your order, we will reimburse you all payments received from you, including the costs of delivery (except for any supplementary costs if you choose a delivery method other than the least expensive type of standard delivery offered by us).

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We will make the reimbursement without undue delay and not later than:

1. 14 days after the day we receive back from you any goods supplied, or

2. (if earlier) 14 days after the day you provide evidence that you have returned the goods, or

3. if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel the contract.

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We will make the reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. You must send back the goods or hand them over to us at Stafford Lea, Stafford Road, Halifax, HX3 0PA, without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation of this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

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Certain items are exempt from the right to cancel under these regulations. These include, but are not limited to:

1. Digital content that is supplied to you immediately upon your purchase, where you have agreed to waive your cancellation rights.

2. Sealed audio or video recordings or computer software which has been unsealed after delivery.

3. Any goods made to your specifications or clearly personalised.

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We may, without prior notice, change the services; stop providing the services or any features of the services we offer; or create limits for the services. We may permanently or temporarily terminate or suspend access to the services without notice and liability for any reason, or for no reason.

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The Service and all materials therein or transferred thereby, including, without limitation, software, images, text, graphics, logos, patents, trademarks, service marks, copyrights, photographs, audio, videos, music, and all Intellectual Property Rights related thereto, are the exclusive property of Wendy Lee Ltd. Except as explicitly provided herein, nothing in these Terms shall be deemed to create a licence in or under any such Intellectual Property Rights. You agree not to sell, licence, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit, or create derivative works thereof.

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Intellectual Property:
The Service and all materials therein or transferred thereby, including, without limitation, software, images, text, graphics, logos, patents, trademarks, service marks, copyrights, photographs, audio, videos, music, and all Intellectual Property Rights related thereto, are the exclusive property of Wendy Lee Ltd. Except as explicitly provided herein, nothing in these Terms shall be deemed to create a licence in or under any such Intellectual Property Rights. You agree not to sell, licence, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit, or create derivative works thereof. You may not use any content or materials on the website in a manner that infringes any third party's intellectual property rights. You agree not to upload, post, or otherwise make available any content that infringes any patent, trademark, copyright, or other proprietary rights of any party.

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You recognise and agree that by uploading any content (including, but not limited to designs, images, animations, videos, audio files, fonts, logos, illustrations, compositions, artworks, interfaces, text, and literary works) through any means to the website, you confirm that you own all the relevant rights or received the appropriate licence to upload/transfer/send the content. You agree and consent that the uploaded/transferred content may be publicly displayed on the website.

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Termination and Suspension of Services:
We may permanently or temporarily terminate or suspend your access to the service without notice and liability for any reason, including if in our sole determination you violate any provision of these Terms or any applicable law or regulations. You may discontinue use and request to cancel your account and/or any services at any time. Notwithstanding anything to the contrary in the foregoing, with respect to automatically-renewed subscriptions to paid services, such subscriptions will be discontinued only upon the expiration of the respective period for which you have already made payment.

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Indemnification:
You agree to indemnify and hold Wendy Lee Ltd harmless from any demands, loss, liability, claims, or expenses (including attorneys’ fees), made against them by any third party due to, or arising out of, or in connection with your use of the website or any of the services offered on the website.

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Limitation of Liability:
To the maximum extent permitted by applicable law, Wendy Lee Ltd shall not be liable for any indirect, punitive, incidental, special, consequential, or exemplary damages, including without limitation, damages for loss of profits, goodwill, use, data, or other intangible losses, arising out of or relating to the use of, or inability to use, the service. Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or fraudulent misrepresentation, or any other liability which cannot be excluded or limited under applicable law.

 

Disclaimer of Warranties:
To the maximum extent permitted by applicable law, Wendy Lee Ltd assumes no liability or responsibility for any (i) errors, mistakes, or inaccuracies of content; (ii) personal injury or property damage, of any nature whatsoever, resulting from your access to or use of our service; and (iii) any unauthorised access to or use of our secure servers and/or any and all personal information stored therein.

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Modifications to Terms:
We reserve the right to modify these terms from time to time at our sole discretion. Therefore, you should review these pages periodically. When we change the Terms in a material manner, we will notify you that material changes have been made to the Terms. Your continued use of the Website or our service after any such change constitutes your acceptance of the new Terms. If you do not agree to any of these terms or any future version of the Terms, do not use or access (or continue to access) the website or the service.

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Data Protection and Privacy:
We are committed to protecting your privacy and personal data. Any personal information that you provide to us will be processed in accordance with our Privacy Policy and applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR). Please review our Privacy Policy for more information on how we collect, use, and safeguard your personal data.

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Promotional Communications:
You agree to receive from time to time promotional messages and materials from us, by mail, email, or any other contact form you may provide us with (including your phone number for calls or text messages). If you don't want to receive such promotional materials or notices, please just notify us at any time by contacting us at enquiries@lingospeech.co.uk or adjusting your communication preferences in your account settings.

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Governing Law and Jurisdiction:
These Terms, the rights and remedies provided hereunder, and any and all claims and disputes related hereto and/or to the services, shall be governed by, construed under, and enforced in all respects solely and exclusively in accordance with the internal substantive laws of England and Wales, without respect to its conflict of laws principles. Any and all such claims and disputes shall be brought in, and you hereby consent to them being decided exclusively by a court of competent jurisdiction located in England and Wales. The application of the United Nations Convention on Contracts for the International Sale of Goods is hereby expressly excluded.

 

Complaints and Dispute Resolution:
If you have any complaints about our services or products, please contact us at enquiries@lingospeech.co.uk or 01422 251630. We aim to resolve any issues as quickly as possible and in accordance with UK consumer law. If a dispute arises between us and we are unable to resolve it through our internal complaints procedure, you may be entitled to refer the dispute to an alternative dispute resolution (ADR) provider. We will provide details of a suitable ADR provider if requested.