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Privacy Policy

Website specific:

This Data Protection / Privacy Policy applies to the websites https://www.lingospeech.co.uk/ ("the Sites") which is run by LINGO by Wendy Lee Ltd, ("the Company") a company registered in England and Wales with company number 09149428, of 15 Stafford Road, Halifax, HX3 0PA. On our site, the Company is referred to as “LINGO”.

 

Data Protection / Privacy Policy

Here at LINGO we take your data protection seriously and we are committed to being transparent about how we collect and use Personal Data. This policy sets out LINGO’s commitment and your obligations in relation to data protection, and individual rights and obligations in relation to Personal Data.

 

Any data we hold will be held in compliance with UK Data Protection legislation, the EU General Data Protection Regulation and with all other laws concerning the protection of personal information, including the Privacy & Electronic Communications (EC Directive) Regulations 2003.  

 

This policy aims to give you information on how LINGO collects and processes your personal data, including any data you may provide when you sign up to our newsletter or a training course.

 

It is essential that you read this policy together with any other policy or notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data.

 

LINGO is the controller for your data when you interact with our Sites by, e.g. registering for a course, qualification or purchasing a product from us and is also the controller responsible for the Website.

 

If you have any queries or concerns, please contact Simon Lee at simon@lingospeech.co.uk.

 

You can also contact us by post: LINGO by Wendy Lee Ltd, 15 Stafford Road, Halifax, W. Yorkshire, HX3 0PA.

 

What information do we collect about you?

We collect information you share with us whenever you submit a form on our website, such as when making an enquiry, booking or registering on a course, making a purchase and when you contact us by email or post. This allows us to provide you with the services you have requested. This information may include:

  • your full name;

  • your contact details, e.g. home and / or work address, telephone numbers and e-mail address(es);

  • the reason for your contact, which may be an enquiry or a request, registration or purchase;

  • if you are purchasing a product, applying for a place on a course or qualification:

    • financial account information, such as your credit or debit card number and other payment information; and

    • delivery information which may include your home or work address and telephone number.

  • date of birth, if you are registering or applying for a course or qualification.

 

When you visit our website we collect information about you that you provide to us when you:

  • submit an enquiry via one of our webforms or by sending us an email

  • email us to get involved in our work, book training or register for an event

  • request to purchase products displayed

  • you may also provide personal information to us in other ways, such as over the phone, or by engaging with LINGO via social media.

 

All of this information is provided directly by you.  If you decide not to provide relevant information, this may hinder our ability to respond to your visit to our website efficiently and may mean that we will not be able take any further action to support your enquiry.

 

How will we use the information we collect?

The data provided by you will processed for legitimate business and / or contractual reasons:

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  • to respond to your enquiry or provide the services that you have requested

  • fulfil purchases made

  • to send you information that you request from us relating to our products and services

  • by signing up to our email newsletter, you are providing your consent for us to communicate with you in this way.  You are able to opt out of these communications at any time.  If you no longer wish to be contacted you can let us know by writing to Simon Lee, Business and Finance Director at the above address or emailing simon@lingospeech.co.uk

 

We will use this information:

  • to respond and / or deal with your request or enquiry;

  • to provide you with technical support for our online qualification offer;

  • to process and administer your purchase(s) of our products;

  • to process and administer your course booking(s) and application(s);

  • to provide you with downloads and resources for your course(s);

  • to administer your LINGO course(s);

  • to provide you with certificates and replacement certificates on request;

  • for internal record keeping;

  • to contact you directly, by e-mail or phone for any of the above reasons;

  • subject to your consent, to carry out e-mail marketing that you have requested;

  • to perform any contract the Company has with you; and

  • for compliance with legal, regulatory and other good governance obligations.

 

This list is not intended to be exhaustive and may be updated from time to time as business needs and legal requirements dictate. Some of the personal information that the Company maintains will be kept in paper files, while other personal information will be included in computerised files and electronic databases as set out in more detail below.  

 

Who do we share your information with?

Your personal information will be made available to responsible staff for the purposes mentioned above  on a ‘need-to-know’ basis only for them to achieve their functions within the Company.

 

We may share personal information within the Company as needed for reasonable management, analysis, planning and decision making, including in relation to taking decisions regarding the expansion and promotion of our training course, product and service offering, order or customer request fulfilment.

 

Your personal information may also be made available to third parties (within or outside the Company) providing relevant services under contract to the Company, such as ncfe Cache (an Ofqual regulated Awarding Organisation) and purchased product distribution. These companies may use information about you to perform their functions on our behalf.

 

LINGO will not sell or disclose any of your personal details to any third party for marketing purposes.

 

While we take efforts to safeguard your personal information which are consistent with relevant laws, the nature of the internet is such that it poses security risks for all users.

 

Individual rights

You have the right to review your personal information held by LINGO and have inaccurate information about you corrected. Under UK law, a request for access to your personal data can be made verbally or in writing, such as by email to simon@lingospeech.co.uk.

 

It is essential that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.  

 

You may have the right to have some of or all of your personal information held by LINGO erased, depending on the basis under which we hold each type of information. We will endeavour to comply as thoroughly as we can with each request, but please note that depending on your status, erasure of your data may affect our future relationship with you, such as your ability to request a replacement certificate. Requests for erasure of your personal information can be made verbally or in writing. Please email simon@lingospeech.co.uk in the first instance for more information.

 

Data Retention

We will keep your details on record until we have dealt with your request, enquiry, registration, application, course completion or purchase and then for a reasonable period afterwards, in accordance with data protection and other applicable legislation. This is important so that we can help with queries relating to our previous involvement with you.

 

LINGO  will then endeavour to delete your details in accordance with data protection and other applicable legislation.

 

Other websites

Our website contains links to other websites. This policy only applies to this website so when you link to other websites you should read their own privacy policies.

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Changes to our policy

We keep our Data Protection / Privacy Policy under regular review and we will place any updates on this web page, so please ensure you regularly check back to review it.  

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This policy was last updated on 11 October 2018.  

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How to contact us

Simon Lee, Business and Finance Director at the above address or emailing simon@lingospeech.co.uk or call 01422 251630 if you have any questions about our policy or information we hold about you.

 

If you have any concerns or comments about how we use information, we would like to hear from you.  

 

Training and audit

LINGO will provide training to all individuals about their data protection responsibilities as part of the induction process and at regular intervals thereafter.

 

Individuals whose roles require regular access to personal data, or who are responsible for implementing this policy or responding to subject access requests under this policy, will receive additional training to help them understand their duties and how to comply with them.

 

We will regularly review all the systems and processes in place to ensure proper use and protection of personal data. 

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